SHIPPINGS AND REFUNDS

SHIPPINGS AND REFUNDS Our delivery costs are flat and there are no extra costs at delivery. UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse. Our warehouse is closed for during Hollidays and weekends. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically, and we are unable to expedite or delay shipping times.   SHIPPING RESTRICTIONS Currently, we are unable to ship orders to General Delivery, P.O. Boxes, and the Islands. Orders made to any of these addresses will be cancelled.   The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.     REFUNDS You can return any item purchased on Tulson Tolf Online Store within 14 days of the delivery date   Make sure the merchandise you return is in its original condition, tags and packaging included.   Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.   Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish.   We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.   The time needed to process your refund may vary based on the payment method used:
  • Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.  

Tulson Tolf vend dans le monde entier. Chaque pays met à jour sa propre réglementation douanière en ce qui concerne les échanges commerciaux avec d'autres pays. Il est probable que selon le pays auprès duquel vous achetez les douanes de ce pays, un pourcentage du produit sera facturé. Tulson Tolf n'a pas accès à ces informations. Nous vous conseillons donc de vous informer sur la politique douanière de votre pays pour connaître les coûts que vous auriez à payer à votre douane pour pouvoir retirer votre achat. En cas de non-retrait du produit de douane par le client, le paiement de ses produits lui sera retourné, mais pas les frais d’expédition qui seront portés à votre compte.