ORDERING ON TULSON TOLF ONLINE STORE   On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.   How to order: 1) From the item page, select the desired color and size of the product 2) Add the product to your Shopping Bag 3) Once you have finished shopping, click on Shopping Bag 4) Select a shipping method and a payment method 5) Enter your shipping details and on the following page, your payment details 6) Check that the information you entered is correct and click "Place order". After a few minutes you will receive a confirmation e-mail with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.   PAYMENT METHODS Tulson Tolf Online Store accepts the following payment methods: Credit Card: Visa, American Express. The total will be charged to your card when the order is shipped. PayPal: Easily shop online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.   SHIPPING TIMES AND COSTS Our delivery costs are flat and there are no extra costs at delivery. UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse. Our warehouse is closed for during Hollidays and weekends. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically, and we are unable to expedite or delay shipping times.   SHIPPING RESTRICTIONS Currently, we are unable to ship orders to General Delivery, P.O. Boxes, and the Islands. Orders made to any of these addresses will be cancelled.   The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.     REFUNDS You can return any item purchased on Tulson Tolf Online Store within 14 days of the delivery date   Make sure the merchandise you return is in its original condition, tags and packaging included.   Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.   Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish.   We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.   The time needed to process your refund may vary based on the payment method used:
  • Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
  • PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.
TAX INFORMATION Purchasing on Tulson Tolf Online Store is reserved for end consumers. Our prices are inclusive of VAT. For each order, Tulson Tolf Online Store issues an invoice; the document will be sent as an attachment in the shipping confirmation e-mail. Please note: once the order has been confirmed, there is no way to modify the details you have entered, and it is not possible to issue a new invoice.   PAYMENT SECURITY On Tulson Tolf Online Store, every purchase is made with maximum security thanks to the use of VeriSign and ATW-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.   To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order. SECURITY MEASURES We have adopted security measures to reduce the risks of destruction or loss, including accidental loss of the data itself, of unauthorised access, or processing that was not permitted or that does not comply with the collection purposes indicated in our Privacy Policy. Nevertheless, Tulson Tolf cannot guarantee to their users that the security measures adopted for the protection of the web site and for data and information transmission on our online store will limit or exclude any risk of unauthorised access or of loss of data. It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering). On this site each purchase is made with the maximum security thanks to the use of the most advanced technological and coding systems (SSL).   This Privacy Policy is governed by Spanish law and, in particular, by the Spanish Personal Data Protection Code (Legislative Decree 15/1999 of 13 December) which governs the processing of personal data - also held overseas - carried out by anyone who is domiciled or has registered offices in Spain. The Personal Data Protection Code guarantees that processing of personal data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to personal data protection.